Frequently Asked Questions
Why buy here?
As a Licensed Counselor, I’ve worked with kids over the last 15 years to help them figure out how to cope with stress, anxiety and anger. As a mom, I’ve also been teaching my own children healthy ways to cope. The products we offer here are ones that I’ve found to be helpful coping strategies for kids. These types of products have helped kids before, and they may be able to help yours.
Healthy coping skills matters a great deal to me. I want to make sure that all kids are able to get support and not feel stigmatized when they seek out extra help for their mental health. Coping Skills for Kids donates 5% of it’s profits to the National Alliance on Mental Illness.
We donate to the Massachusetts branch in particular since that’s where our company was started and where I’ve worked most of my career. By buying from us, you are helping to support families who are dealing with mental illness.
I’m constantly looking to curate helpful items for children and their families, so if there’s an item you think I should add to the store, please let me know and I’ll research it!
Why focus on stress for kids?
According to the Stress in America 2010 Survey, children age 8 to 17 are worried about:
doing well in school
getting into good colleges
their family's finances.
Kids also report that they have headaches, upset stomachs and a hard time sleeping.
But parents don’t realize how stressed their children are, survey findings show.
The survey found that about one-fifth of children reported they worry a great deal or a lot, but only 3 percent of parents rate their children's stress as extreme (an 8, 9 or 10 on a 10-point scale).
The best predictor of whether a child will become a satisfied adult is not their academic achievement but their emotional health in childhood.
How is this related to mental health?
If chronic stress is left untreated, it can contribute to future psychological problems.
1 in 5 children ages 13-18 will have, or have a serious mental illness. Unfortunately, there is usually a delay of 8 - 10 years before they get treatment.
Not only do we need to treat mental disorders when they arise, but we also need to focus on prevention and teaching coping skills. We need to focus on the well-being and coping skills of all children.
In order for kids to learn to deal with stress in healthy ways, they need to learn effective coping skills.
Is my information safe?
We will never sell your information to any third party. Your privacy is of the utmost importance to us.
Information Collected by Us
We may collect two types of information about visitors to our website: "Personal Information" (such as name, email address, mailing address, phone number, mobile phone number, credit card number and the items you purchase) and "Aggregate Information" (such as information about how many visitors log on to our site on a daily basis.
We use customer information in an effort to improve your shopping experience and to communicate with you about our products and promotions. We may also use this information to present offers to you, to help us target specific products and services to you, and to help us develop and improve our site.
Security and SSL
Protecting your order information is a top priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the URL line of your browser. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. When accessing a secure server, the first characters of the Site address will change from "http" to "https"
What about shipping?
For our physical products, we offer free shipping to the United States. International shipping is available, but there is a charge for shipping internationally.
Our digital products can be downloaded anywhere in the world.
What is your returns policy?
Your satisfaction is our #1 priority. If you are not satisfied with an item, you may return items within 30 days of delivery for a full refund. We'll also pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.