Frequently Asked Questions
Why buy here?
As a Licensed Counselor, I’ve worked with kids over the last 15 years to help them figure out how to cope with stress, anxiety and anger. As a mom, I’ve also been teaching my own children healthy ways to cope. The products we offer here are ones that I’ve found to be helpful coping strategies for kids. These types of products have helped kids before, and they may be able to help yours.
Healthy coping skills matters a great deal to me. I want to make sure that all kids are able to get support and not feel stigmatized when they seek out extra help for their mental health. Coping Skills for Kids donates 5% of it’s profits to the National Alliance on Mental Illness.
We donate to the Massachusetts branch in particular since that’s where our company was started and where I’ve worked most of my career. By buying from us, you are helping to support families who are dealing with mental illness.
I’m constantly looking to curate helpful items for children and their families, so if there’s an item you think I should add to the store, please let me know and I’ll research it!
Why focus on stress for kids?
According to the Stress in America 2010 Survey, children age 8 to 17 are worried about:
doing well in school
getting into good colleges
their family's finances.
Kids also report that they have headaches, upset stomachs and a hard time sleeping.
But parents don’t realize how stressed their children are, survey findings show.
The survey found that about one-fifth of children reported they worry a great deal or a lot, but only 3 percent of parents rate their children's stress as extreme (an 8, 9 or 10 on a 10-point scale).
The best predictor of whether a child will become a satisfied adult is not their academic achievement but their emotional health in childhood.
How is this related to mental health?
If chronic stress is left untreated, it can contribute to future psychological problems.
1 in 5 children ages 13-18 will have, or have a serious mental illness. Unfortunately, there is usually a delay of 8 - 10 years before they get treatment.
Not only do we need to treat mental disorders when they arise, but we also need to focus on prevention and teaching coping skills. We need to focus on the well-being and coping skills of all children.
In order for kids to learn to deal with stress in healthy ways, they need to learn effective coping skills.
Is my information safe?
We will never sell your information to any third party. Your privacy is of the utmost importance to us.
Information Collected by Us
We may collect two types of information about visitors to our website: "Personal Information" (such as name, email address, mailing address, phone number, mobile phone number, credit card number and the items you purchase) and "Aggregate Information" (such as information about how many visitors log on to our site on a daily basis.
We use customer information in an effort to improve your shopping experience and to communicate with you about our products and promotions. We may also use this information to present offers to you, to help us target specific products and services to you, and to help us develop and improve our site.
Security and SSL
Protecting your order information is a top priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the URL line of your browser. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. When accessing a secure server, the first characters of the Site address will change from "http" to "https"
What about shipping?
For our physical products, we offer free shipping to the United States. International shipping is available, but there is a charge for shipping internationally.
Our digital products can be downloaded anywhere in the world.
What is your returns policy?
Your satisfaction is our #1 priority. If you are not satisfied with an item, you may return items within 30 days of delivery for a full refund. We'll also pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org